HairProducts
USA
FAQ’S
Shipping, Questions
When do you ship? Our Goal: to
ship your order on the same business day!
We try to ship the same day, we receive the order.
Some times we have to run around and gather supplies to fill orders and this may
mean we do not ship your order for a day.
Exceptions to this are: Weekends & holidays.
How do you ship?
We ship small orders USPS (US Mail)
All other orders go UPS
If you need a large order shipped USPS,
(US Mail)
we may have to contact you to because
the shipping fees via mail may be higher, than the UPS shipping fee.
USPS (US Mail) does not like to ship hair sprays.
UPS (United Parcel Service) likes hairspray shipped by ground.
We ship Hairsprays by ground.
What do you charge for shipping?
We charge a $11.00 flat rate for shipping.
1 item is $11.00
2 items are $11.00 Etc. Etc.
3 items are $11.00 Etc. Etc. Etc. the more you order the better with respect to
shipping
When the order reaches $200.00 we pay 4 shipping: Continental US only.
Why did we go to a flat shipping rate?
Small orders (1-2 items) often ends up costing more for shipping, handling
& credit card processing than the mark up
on the order. One way to process small orders and stay in business was to go to
flat rate shipping. This way the person buying 1 or 2 items gets to decide if it
is worth the cost of shipping or not. As orders get larger the flat rate
shipping helps pay part of the shipping, handling & credit card costs. Finally
for orders over $200.00 we pay shipping.
Phone Call Questions:
Is this,
We are not the company….Which company?
Doesn’t matter, which one you think we are, we aren’t them!
HairProducts is an on line store…..HairProducts sells Hair and Skin care…see the disclaimer at
the bottom of each page.
Can you tell me where to buy xyz In my area?
No, we are not the company and do not have this infoormation.
I need to find a distributor for xyz , in my area.
No, we are not the company and do not have this infonmation.
Can you give me the phone # for xyz company?
No, we don’t give out phone #’s for any one.
Do you sell Color? Perms? Chemicals? Appliances ( curling irons, dryers Etc.
Etc.)?
No…..No…..No!
Can you tell me who sells, Color? Perms? Chemicals? Appliances ( curling irons,
dryers Etc. Etc.)?
Sorry, don’t know
Send me a list of the ingredients in this product.
Sorry, We are not the company.
Does this product (line) contain xyz ingredient?
If we have time to look at one product, we may have time to do this but it may
take a while, before we can get back to you.
If it is the whole product line you want to know about, then sorry we can’t take
the time to this. And We do not want the responsibility if it is in there and we
did not see it.
Why don’t you accept returns?
- We are afraid of some one “doctoring” products.
- What does one do with partially used products?
Can’t sell them, would you like a product that some one else had and rejected?
- It is NOT COST EFFECTIVE: The cost to you in shipping, you pay to ship to you, then you pay to ship it back…..then we would charge a restocking fee of 10 % to cover the costs of credit card processing, filing and labor.
My order isn’t right:
- 90 % of the time you hit the wrong button and did not check the order form before you hit submit the order button.
- You receive an automated email with your order about the same time as we receive your order. This is a second time you can check your order.
- You submitted the wrong email
- Your email box is full
- You use a spam blocker and did not add us to your approved senders
- Another unknown Email Problem
-
If you got your automated order and it is not what you wanted, send us an
email….with “order problem” in the subject line. Explain what is wrong and what
you wanted.
Please include your name and the product line you ordered.
Most of the time we can find and fix it right away. -
You didn’t notice the mistake on the order form and got the wrong stuff.
Please include your name and the product line you ordered.
Customer #’s aren’t any use at this time.
If you used a “different name (maiden name, nick name etc)”…..please include that name also. - We made the mistake, & sent you the item(s) that DO NOT APPEAR on the order form.
- We are sorry but sooner or later we will make a mistake...
- Not to worry though ... We will send you the “right” stuff once you let us know.
- It will be our choice if we tell you to keep the wrong item or if we ask you to
send it back…..
if we ask you to send it back we will send you a “Call Tag” , (prepaid shipping label)…..
-
The only times you will not receive the automated order confirmation is if
Prices subject to error correction reflecting:
What does this mean?
Why is this posted?
Are you going to charge me more?
Prices subject to error correction reflecting:
*1- supplier price changes, or
**2-typographical error correction.
*1.Supplier price changes……should really say;
Supplier, size and price changes.
Suppliers can and do change sizes and prices faster than we can put them on the
web site.
Suppliers do NOT always inform any one of size changes especially when they go
to
a smaller size. The last time this happened the supplier went from 4oz to 3oz
without informing any one. Our distributor carried this in inventory as 4oz, we
listed &
sold it as the 4oz on the web site. (You guessed it they did NOT change
the price to reflect the size change. They said the change was necessary
to cover Increases in their Material Costs.)
If the supplier Up sized it is easy we can send you the larger size at the
smaller size price. Until we can change the web site.
However if the supplier changes to a smaller size; we make every attempt to
inform you that this product is only available in the smaller size…..for
whatever price.
But note: we do not find every one of these changes…right away. Hence the
disclaimer.
**2. Simply, it means we find that the web site is not perfect!
We make every attempt to fix and control errors on the web site.
So if you find an error, or question a size please let us know!
***3. Generally, we charge what is on the web site.
Some times there is an error between `the product order from’ and the order it generates.
People love this when the price difference is in their favor. However, when it is in our favor we make every attempt to notify you by Email …..if we can’t reach you, or you do not reply to the Email, we then hold the order until you discover you have not received your order and contact us to ask why. At this point you can decide what you would like to have the product at the corrected price or not.
In short all, the above is our attempt to let you know how we will handle problems that we have found.
